Frequently Asked Questions
FAQ
Please find here our frequently asked questions. Should you have further questions please use our contact page.
General Questions
If you are a resident of Germany and have a problem with your Tamron lens, please send it directly to our company in Cologne, Germany. If you do not reside in Germany please consult the list of European distributors or if you reside outside of Europe refer to the complete list of Tamron distributors.
Our Address is:
TAMRON Europe GmbH
Service Department
Robert-Bosch-Str. 9
50769 Cologne
Germany
We will check the fault and if necessary we will repair or adjust the lens as soon as possible. If you have any image samples of the problem you are experiencing, please send them along with the equipment.
In the case that the lens was purchased within the EU please remember to include the original warranty card and valid proof of purchase with the lens.
In the case that the lens was purchased outside the EU, we require an international warranty card, which can be obtained from the Tamron distributor in that respective country in addition to valid proof of purchase.
If we determine that the warranty has been voided, we will notify you and give you a repair cost estimate before beginning repair work. Your written authorization will be necessary before any repairs are made at your expense. Please sign the cost estimate and indicate your approval at the bottom of the form. Approvals must be sent in writing, preferably by fax to +49-221-970325-9 (by email is also possible).
If the cost estimate is not approved we will invoice you €20 + 19% VAT for shipping within Germany. If the cost estimate is approved, you will not be charged for the cost estimate.
If you deem the repair to be uneconomical as per the cost estimate issued by us, you have the possibility to request free disposal of the lens. In this case the cost estimate will also not be charged.
If you return the lens by mail or delivery service, be sure to pack and insure it appropriately. We have enclosed a service form for your convenience, of which we ask you to keep a copy for your files together with proof of delivery.
International Customers (non EU) please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. For more information, please get in touch with your customs office.
Unfortunately, no. As a wholesaler we cannot supply end consumers directly. Accessories can be ordered from a retailer. The item numbers of these accessories are included in the product description of the respective lens on the website.
Technical Questions
The depth of field is an optical characteristic of a lens and cannot be changed or adjusted.
It depends exclusively on the focal length, aperture, subject distance and the circle of confusion which in turn is dependent on the imager format.
There is probably a front/back focussing issue with your combination of equipment.
If your camera has already been checked and aligned by the manufacturer but this did not rectify the problem, you can send the unit (lens and camera) to our service team. Within the scope of our capabilities, our service team will then align the lens to the camera.
The third party camera will not be interfered with in any way during this process; it will merely be used to take a reference photograph.
Model B018 uses an electromagnetic lock method locking the VC lens in the center of optical system using electric power supplied by the camera. Therefore, when the camera power is turned on or the shutter button is pressed halfway, the viewfinder image will move but is not a malfunction. When shooting with the camera fixed on a tripod, turn on the camera power and decide the composition with the shutter button pressed halfway.
