Quality issues
Lenses are precise optical and mechanical products. We guarantee the quality of our products by ensuring correct storage, as well as by using the right types of transport and transportation partners. In the case of grey imports, there is an increased probability of improper storage or improper transport. These goods could be exposed to high temperatures, vibrations, jolts, high humidity, dust, dirt or similar negative influences. This can result in defects or malfunctions. As grey imports are not subject to strict controls, it is also possible that they are intermixed with second hand products. There have even been cases where the serial numbers on grey imported lenses have been changed so that it is difficult to recognise whether the product is new or second hand.
Hidden costs
When ordering from a non-EU state (e.g. Hong Kong), you must take into account the higher delivery costs and other additional purchase costs of at least 25% due to the required customs clearance.
For example, the price of a grey import may be shown by the supplier without VAT, which makes them initially appear less expensive than goods officially imported by Tamron Europe. However, if you want to legally import this type of product into the European Economic Area, this tax must be paid when you receive the goods.
Financial risk
It is often the case that you are forced to pay in advance, which is not a very favourable payment method in the event of loss or transport damage. This is a particular problem because the dealers are mostly based outside of Europe, which makes the process of asserting any claims against these companies more difficult.
Problems asserting warranty or guarantee claims
If a product displays a defect then you are required to assert your claim for a repair under the guarantee or warranty with the dealer who sold you the product. As grey import dealers are often based in non-European countries, they are not, however, subject to the strict consumer protection regulations found in the EU. It is likely that it would also be difficult to take any legal action against the dealers as a result.
There is also the risk that an online dealer selling grey imports will become insolvent. In the case of a repair, you may be expected to cover the costs of the repair yourself in the worst case scenario.
