Service News

Service News

A notice regarding compatibility issues with the EOS 5Ds and the EOS 5DsR, and availability of firmware update service

Dear users and potential purchasers of Tamron interchangeable lenses for Canon cameras.

Thank you for being a valued customer of Tamron products.

We have learned that the AF of the following interchangeable lenses for Canon do not function in Live View mode when used on the EOS 5Ds and EOS 5DsR which went on sale on June 18 in Japan. 

We sincerely apologize to all users and potential purchasers for any inconvenience the issue may cause.

Firmware update service is already available as this is the same case when EOS 760D and the EOS 750D were released. Also, the Model A011 with the latest firmware for panning shot treatment is compatible and functions properly with these new cameras. 

*Please see the FAQ for the previous firmware updates regarding EOS 760D / EOS 750D and the firmware update service for SP 150-600mm F/5-6.3 Di VC USD (Model A011) for panning shot. 

Affected models
For Canon
SP 15-30mm F/2.8 Di VC USD (Model A012) 
SP 70-200mm F/2.8 Di VC USD (Model A009) 
SP 150-600mm F/5-6.3 Di VC USD (Model A011) 
SP 90mm F/2.8 Di MACRO 1:1 VC USD(Model F004) 
28-300mm F/3.5-6.3 Di VC PZD (Model A010) 
16-300mm F/3.5-6.3 Di II VC PZD MACRO (Model B016)
For those who require firmware update service, please contact your local distributor.

Note: This overwrite service will only apply to products which were legally and officially imported into the EU, Andorra, Gibraltar, Iceland, Norway, Switzerland, Turkey or Ukraine, and distributed by an authorized Tamron Europe distributor (see also: Grey market).

Identification of Firmware Status by Serial Number

  • Locating your serial number. The serial number is located on the barcode sticker on the packaging as well as on the lens between the zoom ring and the focus ring.
  • Lenses with the following serial numbers have the new firmware.
    Serial Number

    • SP 15-30mm (Model A012): 004280 to 004288, 004298 to 004333, 004335 to 004461, 004463 and higher
    • SP 70-200mm (Model A009): 030845 to 030856, 030937 to 030952, 032525 to 032564, 032610 to 032672, 032677 to 032740, 032756 and higher 
    • SP 150-600mm (A011): 055889 to 055907, 055909 to 055986, 055988 to 056009, 057062 to 057151, 058382 to 058501, 058832 to 058951, 059102 and higher
    • SP 90mm (F004): 030299 to 030327, 031108 to 031122, 031124 to 031138, 031140 to 031174, 031177 to 031197, 031199 to 031233, 031246 to 031262, 031267 to 031280, 031282 to 031309, 031311 to 031341, 031343 to 031358, 031413 to 031432, 031434 to 031455, 031457 to 031484, 031492 to 031528, 031536 to 031551, 031559 to 031571, 031573 to 031626, 031629 to 031655, 031658 to 031731, 031733 to 031773, 031788 to 031802, 031813 to 031826, 031830 to 031947, 031956 to 031986, 031990 to 032014, 032016 to 032040, 032043 to 032081, 032084 to 032103, 032105 to 032139, 032141 to 032188, 032190 to 032231, 032233 to 032263, 032278 to 032312, 032314 to 032344, 032350 and higher
    • 28-300mm (A010): 108281 to 108380, 109261 to 109270, 109315 to 109323, 109339 to 109374, 109392 to 109410, 109711 to 109852, 110053 and higher
    • 16-300mm (B016) 061081 to 061090, 064351 to 064370, 064391 to 064430, 064491 to 064710, 064887 to 064899, 064911 to 064930, 064961 to 064970, 067161 to 067180, 067201 to 067220, 067222 to 067230, 071141 and higher

  • Some lenses outside of above serial numbers may have new firmware as well. Please contact us if you prefer the firmware update on your lens.