Repair Service in Germany

Repair Service in Germany

Tamron products are manufactured with the greatest care and precision in our highly modern factories in order to guarantee trouble-free photography. Should your lens nevertheless develop a fault, the Tamron Service Department is available to assist you.

Please send your lens together with a completed Tamron Service Form to:

Tamron Europe GmbH
Service Department
Robert-Bosch-Str. 9
50769 Cologne

(For repairs in other countries, please contact the relevant distributor.)

If you should have any questions, we can provide you with fast and efficient assistance:

Telephone: +49 (0)221-66 95 44-135
(Mon - Thurs from 8:30 a.m. to 5 p.m. and Fri from 8:30 a.m. to 3:30 p.m.)
Fax: +49 (0)221-66 95 44 – 409
Email: service(at)

Reparaturannahme vor Ort (Nur nach telefonischer Terminvereinbarung):
Bringing in repairs: Mon - Thurs from 8:30 a.m. to 4:30 p.m. and Fri from 8:30 a.m. to 3:00 p.m.

Frequently asked questions…

About warranty
About sending us your product
About repair entry
About repair entry
From customers domiciled abroad

Grey imports

"Grey imports" describes goods that are traded via distribution channels that are not authorised by the manufacturer or their official representative. In the case of Tamron products in Europe, only Tamron Europe GmbH is authorized to import Tamron goods into the European Economic Area and to organise their further distribution within Europe.

FAQ Grey imports

What problems could occur with grey imports?
How do I recognise if the product is a grey import?
What should I do if I have purchased a grey import?
How can I recognise properly imported goods?
What are the benefits of purchasing properly imported goods?