If you have a problem with your Tamron lens, and you reside in the United Kingdom or Ireland, please send it directly to our Service Department at the following address:
Intro 2020 Ltd.
Units 1&2 Priors Way
For fastest possible processing of your service job, please download and complete the Tamron Service Form and send it in with your lens. We will examine any faults and if necessary will repair or adjust the lens for you as soon as possible. If you have any sample images which show the problem you are experiencing, then please enclose these with your equipment, ideally on a memory card.
If your lens is covered under warranty, please enclose copy of your purchase receipt (and registration documents if applicable).
If not under warranty, or we determine that the warranty has been voided, then we will provide you with an estimate for the cost of repair, detailing the work required and choice of payment methods. Should you wish not to proceed with the repair and would like the equipment returned, the only cost incurred by you would be return postage plus VAT (£10.20 in UK) - there is no charge for refused estimates.
If you deem the repair to be uneconomical, you do have the option to request free disposal of the lens and we may be able to offer you a Service Replacement product.
We encourage payment to be made by debit or credit card to improve turnaround time and customer satisfaction. Our telephone number is given on the estimate in order that you can ring us and proceed with the repair by giving us your card details. If however, you choose to pay by cheque, this requires 8-10 days for payment to clear.
When an acknowledgement or estimate is sent to you, there will be a job number beginning: WS... in the top right hand corner. We would ask that you quote this number when making any enquiries regarding the progress of your equipment.
Please note that we return UK repairs by Royal Mail Special Delivery and a signature will be required. For shipping outside the UK, additional costs would be applicable.
If you have questions, please do not hesitate to contact us via one of the following:
Service Tel.: 01628 799902
Service Fax: 01628 674955
Service Email: service(at)intro2020.co.uk
We are open Monday to Friday from 8:30am to 5pm (except between 1pm and 1:30pm).
Please read our terms of warranty and service.