If you have a problem with your Tamron lens, and you reside in Germany, please send it directly to our company in Cologne, Germany.

Our Address is:

TAMRON Europe GmbH
Service Department
Robert-Bosch-Str. 9
D-50769 Cologne
Germany

Otherwise please contact the responsible distributor in your country: 

We will check the fault and if necessary we will repair or adjust the lens as soon as possible. If you have any image samples of the problem you are experiencing, please send them along with the equipment.

In the case that the lens was purchased within the EU please remember to include the original warranty card and valid proof of purchase with the lens.

 In the case that the lens was purchased outside the EU, we require an international warranty card, which can be obtained from the Tamron distributor in that respective country in addition to valid proof of purchase.

If we determine that the warranty has been voided, we will notify you and give you a repair cost estimate before beginning repair work. Your written authorization will be necessary before any repairs are made at your expense.  Please sign the cost estimate and indicate your approval at the bottom of the form. Approvals must be sent in writing, preferably by fax to +49-(0)221-970325-9 (by email is also possible service(at)tamron.de).  

If the cost estimate is not approved we will invoice you €20 + 19% VAT for shipping. If the cost estimate is approved, you will not be charged for the cost estimate.

If you deem the repair to be uneconomical as per the cost estimate issued by us, you have the possibility to request free disposal of the lens. In this case the cost estimate will also not be charged. 

If you return the lens by mail or delivery service, be sure to pack and insure it appropriately. We have enclosed a service form in pdf format for your convenience, of which we ask you to keep a copy for your files together with proof of delivery. ( Please note that you can only save the blank form)

International Customers (non EU) please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. For more information, please get in touch with your customs office.

For quick and convenient assistance please use the telephone number below:

+49 (0)221-97 03 25–35

Fax +49 (0)221-97 03 25 - 9 

You can reach us:

Please read our terms of warranty and of service.