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Where can I send in my Tamron lens for repair? Are there any important considerations?

 

If you are a resident of Germany and have a problem with your Tamron lens, please send it directly to our company in Cologne, Germany. If you do not reside in Germany please consult the list of European distributors or if you reside outside of Europe refer to the complete list of Tamron distributors.

 

Our Address is:

TAMRON Europe GmbH
Service Department
Robert-Bosch-Str. 9

50769 Cologne
Germany

We will check the fault and if necessary we will repair or adjust the lens as soon as possible. If you have any image samples of the problem you are experiencing, please send them along with the equipment.

In the case that the lens was purchased within the EU please remember to include the original warranty card and valid proof of purchase with the lens.

In the case that the lens was purchased outside the EU, we require an international warranty card, which can be obtained from the Tamron distributor in that respective country in addition to valid proof of purchase.

If we determine that the warranty has been voided, we will notify you and give you a repair cost estimate before beginning repair work. Your written authorization will be necessary before any repairs are made at your expense.  Please sign the cost estimate and indicate your approval at the bottom of the form. Approvals must be sent in writing, preferably by fax to +49-221-970325-9 (by email is also possible).  

If the cost estimate is not approved we will invoice you €20 + 19% VAT for shipping within Germany. If the cost estimate is approved, you will not be charged for the cost estimate.

If you deem the repair to be uneconomical as per the cost estimate issued by us, you have the possibility to request free disposal of the lens. In this case the cost estimate will also not be charged.

If you return the lens by mail or delivery service, be sure to pack and insure it appropriately. We have enclosed a <link>service form</link> for your convenience, of which we ask you to keep a copy for your files together with proof of delivery.

 

International Customers (non EU) please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. For more information, please get in touch with your customs office.

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Is Tamron planning on offering lenses for the Micro Four Thirds system in future?

As we stated in a news from January 26th, 2012, Tamron concurs with the Micro Four Thirds System Standard. Neither model nor sales date has been yet decided.

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I lost the cap or lens hood. Can I order these accessories from Tamron?

Unfortunately, no. As a wholesaler we cannot supply end consumers directly. Accessories can be ordered from a retailer. The item numbers of these accessories are included in the product description of the respective lens on the website.

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Can I use a tele-converter together with my 28-300mm?

Tele-converters in general, including Tamron brand converters, are mainly intended for use with fixed focal length lenses and lenses that have a fast f value, such as our AF 90 mm f/2.8 (model 272E) and AF 180 mm f/3.5 (model B01).

If additional lens elements are introduced into an optical system, as done with the use of a tele-converter, the image quality of the whole system is negatively affected. Less light enters the lens when using a tele-converter. In the case of a 1,4x converter you lose one stop and with a 2x converter two stops. To assure correct functioning of the camera, lenses with an f value of minimum 4.0 are necessary.

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Can I use my 35mm conventional lens on my digital camera?

We do not recommend the use of conventional Tamron lenses on digital SLRs, as the resulting image quality does not meet the accustomed high quality standard that Tamron lenses deliver.

Generally, it is combinable but should be used in the central focusing field of the respective camera. Tamron has developed special lenses for the high requirements of digital cameras. These have a high resolution, coupled with the best possible correction of the most common aberrations, such as peripheral light fall off and chromatic aberration.  Particular emphasis is placed on the lens coating in order to minimize the increased risk of ghosting and flare with digital cameras.

The following lenses are particularly optimized for digital SLR cameras:

List of all current Di and Di II Lenses

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Which Tamron lenses have a built-in motor for use with Nikon D40/D40x/D60?

Tamron has the following lenses with a built-in motor for Nikon (Nikon II mount) D40/D40x/D60 in its current line-up.

1) SP AF10-24mm F/3.5-4.5 Di II LD Aspherical [ IF](Model B001NII)

2) SP AF 17-50mm F/2,8 XR Di II VC LD Aspherical [ IF](Model B005NII)

3) SP AF17-50mm F/2.8 XR Di II  LD Aspherical [ IF] (Model A16NII )

4) AF 18-200mm F/3,5-6,3 XR Di II LD Aspherical [ IF] MACRO (Model A14NII)

5) AF 18-250mm F/3,5-6,3 Di II LD Aspherical [ IF] MACRO(Model A18NII)

6) AF18-270mm /F3,5 -6,3 Di II VC LD Aspherical [ IF] Macro (Model B003NII)

7) AF 18-270mm F/3,5-6,3 Di II VC PZD (Model B008N)

8) SP AF 28-75mm F/2,8 XR Di LD Aspherical [ IF] MACRO(Model A09NII)

9) AF 28-300mm F/3,5-6,3 XR Di VC LD Aspherical [ IF] MACRO (Model A20N)

10) SP AF 70-200mm F/2,8 Di LD [ IF] MACRO (Model A001NII)

11) AF 70-300mm F/4-5,6 Di LD MACRO 1:2 (Model A17NII)

12) SP70-300 F/4-5.6 Di VC USD (Model A005NII)

13) SP AF60mm F/2.0 Di II LD [ IF] Macro 1:1 (Model G005NII)

14) SP AF 90mm F/2,8 Di MACRO 1:1 (Model 272ENII)

 

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Are Tamron lenses compatible with digital SLRs?

The designation “Di” (Digitally Integrated Design) marks a generation of lenses, which have been specially adapted to the requirements of digital SLR cameras. Tamron’s Di-II lenses are designed exclusively for digital SLR cameras with APS-C size imagers (24x16mm or smaller).

List of all Di & Di II lenses

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High power zoom lenses such as 18-250 or 28-300 seem to cover angles of view wider than those covered by equivalent telephoto lenses. I suspect the focal lengths at the telephoto ends might actually be shorter than designated.

High power zoom lenses use Internal Focus ( IF) systems to shorten the Minimum Focus Distance. When an IF system is used in the optical system of a lens with a wide to tele range, the magnification ratio at telephoto is shortened when you shoot closer to the MFD. When pictures are taken at a close focusing distance with a zoom lens at its telephoto end, the zoom lens covers a wider angle of view than would a fixed telephoto lens. However, since the focal length of any lens is based on the focusing distance at the infinity setting (and Tamron’s high power zoom lenses provide the same angles of view as other telephoto lenses at the infinity setting), this phenomenon is not a defect or flaw in a zoom lens.

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When I use Tamron’s 90mm macro lens as well as some other lenses, the open aperture value displayed on the camera is smaller than designated on the lens. Is my lens defective?

The 90mm macro lens is designed to extend its front group largely toward the subject in close-up macro photography. In that situation, the amount of light reaching the film decreases. The aperture displayed stays the same in most cameras, but some SLR cameras are equipped with a feature that shows the effective f-values, and smaller open aperture values are displayed when the lens barrel is extended for close-up photography. This phenomenon is not a lens defect or flaw, but is a camera characteristic.

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Is there a difference between the designation macro on a 90mm macro lens and a zoom lens?

Tamron puts the macro designation on all lenses that have a maximum close-up capability of 1:4 (0.25x) or larger, regardless of the lens type. However, there is a difference between a macro lens and a zoom lens in the image quality for close-up photography. In designing a macro lens, the emphasis is put on image quality and performance to provide a high image quality and an attractive out-of-focus background effect in close-up photography, while maintaining sufficient performance in general photography for portraiture or scenery. On the other hand, in designing a zoom lens with a macro feature, emphasis is put on high image quality in general photography while equipping the lens with a convenient close-up capability.

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Other than Di-II Lens Series, all Tamron’s AF lenses for Nikon and Pentax are equipped with an aperture control ring, but Di-II lenses do not have the ring. Why is that?

Di-II Lens Series are for exclusive use with digital SLR cameras. All Nikon and Pentax digital SLRs are designed to control apertures with a dial on the camera, not with a control ring on the lens. An aperture control ring is unnecessary for AF lenses designed for exclusive use on digital SLR cameras.* With the exception of NII versions for use with Nikon D40/D40X Series.

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The lens barrel of my AF 28-200mm zoom creeps when I carry the camera/lens unit around my neck. Is this normal?

This is perfectly normal on account of the moving parts inside the lens and due to the power of gravity. Tamron developed a convenient feature, included in many Tamron lenses called „Zoom Lock“to prevent undesired extension of the lens barrel when carrying the camera/lens unit on a neck strap. This enhances responsiveness in the field and helps protect the lens.

Lenses with Zoom lock-Function:

Di II Lenses

SP AF 17-50mm F/2,8 XR Di II LD Aspherical [ IF]
AF 18-200mm F/3,5-6,3 XR Di II LD Aspherical [ IF] MACRO
AF 18-250mm F/3,5-6,3 Di II LD Aspherical [ IF] MACRO
AF18-270mm /F3,5 -6,3 Di II VC LD Aspherical [ IF] Macro (Model B003NII)

Di I Lenses
SP AF 28-75mm F/2,8 XR Di LD Aspherical [ IF] MACRO
AF 28-300mm F/3,5-6,3 XR Di LD Aspherical [ IF] MACRO
AF 28-300mm F/3,5-6,3 XR Di VC LD Aspherical [ IF] MACRO
SP AF 200-500mm F/5-6,3 Di LD [ IF]

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When using the flash function of my camera together with my AF 28-200mm (or 28-300mm) vignetting occurs in the image. How can I avoid this?

The reason for the vignetting which becomes visible in the image is the short distance from the built-in flash and its angle of illumination on the optical axis of the lens. 

At the same time, the illumination of the subject is affected by the relatively large dimensions of the lens. This is particularly noticeable in the wide-angle range and with short subject distances; nevertheless, it is caused by the compact design of the lens and all lenses of this type.

To take remedial action, please use an external flash, as its angle of illumination is further away from the optical axis of the lens (shoe-mount flash, grip-type flash). Please, follow the instructions in the user manual.

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Can the depth of field of my lens be adjusted?

The depth of field is an optical characteristic of a lens and cannot be changed or adjusted.

It depends exclusively on the focal length, aperture, subject distance and the circle of confusion which in turn is dependent on the imager format.

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