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Where can I send in my Tamron lens for repair? Are there any important considerations?

 

If you are a resident of Germany and have a problem with your Tamron lens, please send it directly to our company in Cologne, Germany. If you do not reside in Germany please consult the list of European distributors or if you reside outside of Europe refer to the complete list of Tamron distributors.

Our Address is:

TAMRON Europe GmbH
Service Department
Robert-Bosch-Str. 9

50769 Cologne
Germany

We will check the fault and if necessary we will repair or adjust the lens as soon as possible. If you have any image samples of the problem you are experiencing, please send them along with the equipment.

In the case that the lens was purchased within the EU please remember to include the original warranty card and valid proof of purchase with the lens.

In the case that the lens was purchased outside the EU, we require an international warranty card, which can be obtained from the Tamron distributor in that respective country in addition to valid proof of purchase.

If we determine that the warranty has been voided, we will notify you and give you a repair cost estimate before beginning repair work. Your written authorization will be necessary before any repairs are made at your expense.  Please sign the cost estimate and indicate your approval at the bottom of the form. Approvals must be sent in writing, preferably by fax to +49-221-970325-9 (by email is also possible).  

If the cost estimate is not approved we will invoice you €20 + 19% VAT for shipping within Germany. If the cost estimate is approved, you will not be charged for the cost estimate.

If you deem the repair to be uneconomical as per the cost estimate issued by us, you have the possibility to request free disposal of the lens. In this case the cost estimate will also not be charged.

If you return the lens by mail or delivery service, be sure to pack and insure it appropriately. We have enclosed a <link>service form</link> for your convenience, of which we ask you to keep a copy for your files together with proof of delivery.

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Is Tamron planning on offering lenses for the Olympus four thirds system in future?

At the moment TAMRON has no lenses with an Olympus bayonet in their current line of lenses. Up to now there are no plans in this direction. Nevertheless, you can be assured that Tamron observes the market very carefully.

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Why are the VC models (28-300 VC (Model A20), 18-270 VC (Model B003) and 17-50mm VC (Model B005) not offered with a Sony or Pentax mount? Will these lenses become available for Sony and Pentax?

The reason is that these camera makers have included image stabilization as a function in their current and newer makes. The following lenses can be used on these cameras: Model A061P/S (28-300mm), A18P/S (18-250mm) and A16P/S (17-50mm).

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Is Tamron planning to expand their line of VC lenses?

The trend is clearly going to image-stabilized lenses. It is becoming standard, not only because camera manufacturers such as Sony or Pentax have built-in image-stabilizer into their camera systems. Other camera manufacturers have reacted and as a result introduced lenses with image stabilizers which formerly would not have been possible, for example wide-angle lenses. This trend is not to be overseen, which clearly means that Tamron that will include the VC technology which was originally built-in the 28-300mm- VC-lens for the first time in other future lenses. Which lenses these will be, we cannot say this at the moment yet.

UPDATE 07/2008

Tamron has developed the 18-270mm Di II VC Megazoom with image stabilizer.

A technological breakthrough – The world´s first 15 times zoom, with a built-in VC image stabilizer for digital SLRs.

The lens will be available with Canon and Nikon mounts.  

UPDATE 08/2009

Tamron has announced a new high-quality 17-50mm F/2.8 with VC-Image Stabilizer  

The lens will be available with Canon and Nikon mounts.   

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Will Tamron introduce lenses with a USM motor in future?

Tamron has just announced the development of such a lens on March 8th 2010.

For more information on this new lens please refer to the product page
SP70-300 F/4-5.6 Di VC USD  or the press release

For more information about the new Tamron Ultra Silent Drive technology please follow this link: USD

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I lost the cap or lens hood. Can I order these accessories from Tamron?

Unfortunately, no. As a wholesaler we cannot supply end consumers directly. Accessories can be ordered from a retailer. The item numbers of these accessories are included in the product description of the respective lens on the website.

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Can I use a tele-converter together with my 28-300mm?

Tele-converters in general, including Tamron brand converters, are mainly intended for use with fixed focal length lenses and lenses that have a fast f value, such as our AF 90 mm f/2.8 (model 272E) and AF 180 mm f/3.5 (model B01).

If additional lens elements are introduced into an optical system, as done with the use of a tele-converter, the image quality of the whole system is negatively affected. Less light enters the lens when using a tele-converter. In the case of a 1,4x converter you lose one stop and with a 2x converter two stops. To assure correct functioning of the camera, lenses with an f value of minimum 4.0 are necessary.

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Can I use my 35mm conventional lens on my digital camera?

We do not recommend the use of conventional Tamron lenses on digital SLRs, as the resulting image quality does not meet the accustomed high quality standard that Tamron lenses deliver.

Generally, it is combinable but should be used in the central focusing field of the respective camera. Tamron has developed special lenses for the high requirements of digital cameras. These have a high resolution, coupled with the best possible correction of the most common aberrations, such as peripheral light fall off and chromatic aberration.  Particular emphasis is placed on the lens coating in order to minimize the increased risk of ghosting and flare with digital cameras.

The following lenses are particularly optimized for digital SLR cameras:

List of all current Di and Di II Lenses

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Which Tamron lenses have a built-in motor for use with Nikon D40/D40x/D60?

Tamron has a total of 12 lenses with a built-in motor for Nikon (Nikon II mount) D40/D40x/D60 in its current line-up.

 
1) SP AF10-24mm F/3.5-4.5 Di II LD Aspherical [ IF](Model B001NII)

2) SP AF 17-50mm F/2,8 XR Di II VC LD Aspherical [ IF](Model B005NII)

3) SP AF17-50mm F/2.8 XR Di II  LD Aspherical [ IF] (Model A16NII )

4) AF 18-200mm F/3,5-6,3 XR Di II LD Aspherical [ IF] MACRO (Model A14NII)

5) AF 18-250mm F/3,5-6,3 Di II LD Aspherical [ IF] MACRO(Model A18NII)

6) AF18-270mm /F3,5 -6,3 Di II VC LD Aspherical [ IF] Macro (Model B003NII)

7) SP AF 28-75mm F/2,8 XR Di LD Aspherical [ IF] MACRO(Model A09NII)

8) AF 28-300mm F/3,5-6,3 XR Di VC LD Aspherical [ IF] MACRO (Model A20N)

9) SP AF 70-200mm F/2,8 Di LD [ IF] MACRO (Model A001NII)

10) AF 70-300mm F/4-5,6 Di LD MACRO 1:2 (Model A17NII)

11) SP AF60mm F/2.0 Di II LD [ IF] Macro 1:1 (Model G005NII)

12) SP AF 90mm F/2,8 Di MACRO 1:1 (Model 272ENII)

 

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With which camera models is the 28-300mm VC (Model A20) compatible?

Canon: Almost all EOS cameras with the exception of certain older models:
*300X, 3000V, 100QD, 10QD, 650, 620, 630, 850, 750
and the EOS 1Ds are not compatible with the VC

(Mark II und Mark III function without fault)

■ NII lenses do not function in the AF mode with certain older models (US、F60D、F50D、F-801Serien、F-601、F-501、F-401 Series、F90、F90X、F4、F5), as the lenses use a built-in AF-motor. Only the MF-mode functions without fault. NII lenses cannot be used with the F3AF.

■ NikonII lenses (with built-in motors) do not have an aperture ring.  

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Are Tamron lenses compatible with digital SLRs?

Tamron’s Di-II lenses are designed exclusively for digital SLR cameras with APS-C size imagers (24x16mm or smaller). The optical systems of our Di lenses are matched to the performance characteristics of digital SLR cameras as well as film cameras.

List of all Di II lenses

List of all Di lenses

www.tamron.de/index.php

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High power zoom lenses such as 18-250 or 28-300 seem to cover angles of view wider than those covered by equivalent telephoto lenses. I suspect the focal lengths at the telephoto ends might actually be shorter than designated.

High power zoom lenses use Internal Focus ( IF) systems to shorten the Minimum Focus Distance. When an IF system is used in the optical system of a lens with a wide to tele range, the magnification ratio at telephoto is shortened when you shoot closer to the MFD. When pictures are taken at a close focusing distance with a zoom lens at its telephoto end, the zoom lens covers a wider angle of view than would a fixed telephoto lens. However, since the focal length of any lens is based on the focusing distance at the infinity setting (and Tamron’s high power zoom lenses provide the same angles of view as other telephoto lenses at the infinity setting), this phenomenon is not a defect or flaw in a zoom lens.

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When I use Tamron’s 90mm macro lens as well as some other lenses, the open aperture value displayed on the camera is smaller than designated on the lens. Is my lens defective?

The 90mm macro lens is designed to extend its front group largely toward the subject in close-up macro photography. In that situation, the amount of light reaching the film decreases. The aperture displayed stays the same in most cameras, but some SLR cameras are equipped with a feature that shows the effective f-values, and smaller open aperture values are displayed when the lens barrel is extended for close-up photography. This phenomenon is not a lens defect or flaw, but is a camera characteristic.

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Is there a difference between the designation macro on a 90mm macro lens and a zoom lens?

Tamron puts the macro designation on all lenses that have a maximum close-up capability of 1:4 (0.25x) or larger, regardless of the lens type. However, there is a difference between a macro lens and a zoom lens in the image quality for close-up photography. In designing a macro lens, the emphasis is put on image quality and performance to provide a high image quality and an attractive out-of-focus background effect in close-up photography, while maintaining sufficient performance in general photography for portraiture or scenery. On the other hand, in designing a zoom lens with a macro feature, emphasis is put on high image quality in general photography while equipping the lens with a convenient close-up capability.

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Other than Di-II Lens Series, all Tamron’s AF lenses for Nikon and Pentax are equipped with an aperture control ring, but Di-II lenses do not have the ring. Why is that?

Di-II Lens Series are for exclusive use with digital SLR cameras. All Nikon and Pentax digital SLRs are designed to control apertures with a dial on the camera, not with a control ring on the lens. An aperture control ring is unnecessary for AF lenses designed for exclusive use on digital SLR cameras.* With the exception of NII versions for use with Nikon D40/D40X Series.

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The lens barrel of my AF 28-200mm zoom creeps when I carry the camera/lens unit around my neck. Is this normal?

This is perfectly normal on account of the moving parts inside the lens and due to the power of gravity. Tamron developed a convenient feature, included in many Tamron lenses called „Zoom Lock“to prevent undesired extension of the lens barrel when carrying the camera/lens unit on a neck strap. This enhances responsiveness in the field and helps protect the lens.

Lenses with Zoom lock-Function:

Di II Lenses

SP AF 17-50mm F/2,8 XR Di II LD Aspherical [ IF]

AF 18-200mm F/3,5-6,3 XR Di II LD Aspherical [ IF] MACRO

AF 18-250mm F/3,5-6,3 Di II LD Aspherical [ IF] MACRO

AF18-270mm /F3,5 -6,3 Di II VC LD Aspherical [ IF] Macro (Model B003NII)

Di I Lenses
SP AF 28-75mm F/2,8 XR Di LD Aspherical [ IF] MACRO
AF 28-200mm F/3,8-5,6 XR Di Aspherical [ IF] MACRO
AF 28-300mm F/3,5-6,3 XR Di LD Aspherical [ IF] MACRO
AF 28-300mm F/3,5-6,3 XR Di VC LD Aspherical [ IF] MACRO
SP AF 200-500mm F/5-6,3 Di LD [ IF]

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When using the flash function of my camera together with my AF 28-200mm (or 28-300mm) vignetting occurs in the image. How can I avoid this?

The reason for the vignetting which becomes visible in the image is the short distance from the built-in flash and its angle of illumination on the optical axis of the lens. 

At the same time, the illumination of the subject is affected by the relatively large dimensions of the lens. This is particularly noticeable in the wide-angle range and with short subject distances; nevertheless, it is caused by the compact design of the lens and all lenses of this type.

To take remedial action, please use an external flash, as its angle of illumination is further away from the optical axis of the lens (shoe-mount flash, grip-type flash). Please, follow the instructions in the user manual.

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Can the depth of field of my lens be adjusted?

The depth of field is an optical characteristic of a lens and cannot be changed or adjusted.

It depends exclusively on the focal length, aperture, subject distance and the circle of confusion which in turn is dependent on the imager format.

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